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The new Small Biz Matters program is all about People, Policy, Purpose. It is conversational and chatty and dedicated to empowering small businesses and their advisors to engage with policy and advocacy. Why? Because what Government does very much Matters to all Small Biz. Good and bad. A labour of love, in 2014 Alexi Boyd started broadcasting to give back to the local small business community. She knew information and support was lacking. Now with over 220 podcasts, the show is sought by PR Agencies and Government departments for its rich, informative content. Media Partners include universities, the Australian Tax Office, ASBFEO, COSBOA and international fintechs. Sponsored by the Australian Small Business and Family Enterprise Ombudsman’s office, each week we sit down with experts, advocates, business leaders, policy makers and politicians to dive into specific areas of government policy that affects your business and clients. We’ll give you a heads up on what’s coming down the policy pipeline, find out who’s fighting in your corner and empower you with ways you can influence those decisions which affect your business every single day. The program is broadcast weekly on Tuesdays live on local community radio Triple H 100.1FM, through the Community Broadcasting network, and wherever you get your favourite podcasts.
Episodes
Tuesday Jun 23, 2020
Tuesday Jun 23, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 23 June 2020
Last time we ran a show all about top tech products it was hugely popular so we’ve invited a TechHead back to Small Biz Matters to learn what his favourite tech products are for 2020.
Tech is there to support your business through improved productivity, efficiency and right now, work remotely. But you can waste a lot of time testing out time wasting tech too.
In the words of Ferris Bueller “The world moves pretty fast. If you don’t stop to take a look around once in a while, you could miss it.” So, time to bring in Carl Robertson, the Sales & Marketing Director for Cat Rugged Phones, to share some industry knowledge on the best tech products to help you with remote working.
Welcome back to the show Carl.
Topics we’ll be covering:
- In today’s environment, what are top 5 Tech Products you’re using right now to improve efficiency, productivity and save time working remotely?
- Cloud Based Computing.
- Office Suites - Microsoft Office Suite or G Suite
- Accounting Software
- Book Keeping Apps
- Customer Relationship Marketing Tools
- Team Communication Tool
- Skype
- Slack
- Google Meet
- Pragli
- Zoom
- Note Taking Apps
- Evernote
- OneNote
- Google Keep
- Rocketbook cloud connected notebooks for pen and paper users
- Smartphones
- Choose a device that matches your work and lifestyle
- Look for well known brands sold through reputable channels
- Warranty and commitment to security updates
- Video-based education
- YouTube
- Businesses should be making videos to become the authority
- How to research technology products before buying
- Product websites
- Google Reviews
- YouTube Videos
- Facebook Pages
- Expert Reviews
- What are the essentials for a tech savvy home office?
- Mobile Phone reception. If it is poor look at enabling Voice over WiFi on your device.
- Good Internet - check if you are in an NBN supported area. If your office is in an area of the house you can look at wifi boosters
- Dedicated Workstation with Printer/Scanner/Tools of the Trade set up
- Do you have any recommendations around cyber-security?
- Cloud Based Computing.
About our speaker:
Carl is the Sales & Marketing Director for Australia and New Zealand for Bullitt Mobile, the manufacturer of Caterpillar Rugged Mobile Phones. Carl is a technology professional with over 10 years experience in telecommunications and consumer electronics and has launched multiple brands and new technologies to market.
Cat Rugged Phones are phones that are built for tough environments. Cat Phones are innovative, strong devices that won’t let you down in tough situations. Durability is at the heart of every Cat product and Cat Phones are no exception.
To find out more go to their website: www.catphones.com
Tuesday Jun 16, 2020
Tuesday Jun 16, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 16 June 2020
So do you remember when you first started a business and everybody was telling you it would be a really good idea to find your niche? And now we find ourselves in this weird world where we suddenly been asked to pivot away from that!
So what exactly does that mean? Do you have to throw your original business idea out with the bathwater and start over? Or is it a matter of lateral thinking and tapping into new skills you never thought you had! It could be an opportunity to find a new passion.
Today we are joined by Stu Lloyd, an expert in pivoting; he’s even written a book on it! He’s going to be sharing with us some excellent ideas on how to tap into your own potential and perhaps shifting your business in a new, more positive direction.
Welcome to the show Stu.
Topics we’ll be covering:
- It’s a crisis and a recession. Should small business owners and entrepreneurs be panicking, or what can they do?
- Pivoting is a buzzword in this crisis, but what does it actually look like in practice?
- Any good examples of small Aussie businesses pivoting successfully?
- Where and how do small business owners start with pivotting?
To find out more go to:
Website - www.hotheads-innovation.com
LinkedIn – Stu LloydStoryteller
Twitter: @RealStuLloyd
About our guest:
Born in Zimbabwe, Australian citizen Stu recently celebrated 30 years at the intersection of creativity and commerce.
As an advertising guy with a psychology background, he was a creative director for agencies such as Ogilvy& Mather, Saatchi & Saatchi, Bates, etc, before co-founding integrated agency, LloydMartin, in Singapore, which he successfully built up into a $20 million dollar company and sold it to US-listed group DraftFCB.
Apart from a psychology and mass communications degree from Macquarie University, Stu has certifications in Neuro-science and Neuro-marketing from Copenhagen Business School.
He has published 13 books that have sold over 100,000 copies, on topics such as questioning skills, entrepreneurial mindset, and disruptive challenging (plus travel, military history, etc).
Little known fact: he was once contracted to Warner Music as a songwriter. (Taylor Swift had little need to be nervous!)
Stu was a founding lecturer at the Singapore Institute of Advertising, has addressed a UN WTO forum on innovation and trends, and MC’d a TEDx event on Creativity & Collaboration.
As Chief Hothead @Hotheads Innovation, Stu helps Fortune 500 companies like Citibank, Adidas, Pfizer, DaimlerBenz, Cargill, GE, Intel, etc to turbocharge their creative thinking skills and innovation capability.
Tuesday Jun 16, 2020
Tuesday Jun 16, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 16 June 2020
I’ve heard way too many times in the last few weeks of small business owners heavily discounting their rates simply because they were delivering their services online. So I asked myself, why was this occurring? You still have to prepare, research and deliver the same skills, experience and content. Nothing has changed apart from the vehicle of delivery.
Sure, budgets are being slashed all over the place and many of our corporate clients are running scared for their own J O B s and asking for temporary discounts for services. But why are we so quick to accept? Is it because we are used to discounting as soon as we are asked? Or is it that we’ve had our own self worth devalued in this covid world.
In the studio we welcome Tim Hoopmann, Founder of Spinn Business Solutions & Beyond Blue Speaker who is once again share his wealth of knowledge and experience to help us navigate this weird world.
Welcome back to the show Tim.
Topics we’ll be covering:
- Valuing your online content as much as the delivery in person - tips on having that conversation with clients and collaborators
- I will start here and talk about the importance of strong self-worth and how this increases your confidence.
- Understanding the different way you may now be delivering your services and the impact this will have on your clients.
- Online will often mean it is recorded and available ongoing
- Be clear upfront with clients
- firstly on their expectations and their budget. How have things changed for them?
- Secondly how your business has been impacted and that your fees have not changed
- Often there is pressure to discount in this challenging environment
- All these conversations are easier when you have a strong sense of self worth.
- That's not easy and it’s important to focus on your mental health to ensure you are as resilient as possible
- Losing your content and licencing issues
- remember that when a presentation is recorded you lose control of who has access to that; so in fact you should charge more since this grows the audience!
- How will they be using your content now that it is online?
- What control will you have over it once it is recorded and distributed
- Have the difficult conversion up front and do no assume that their ideas are in line with yours
- Letter of engagement and clarify of terms and conditions is vital
- g - clients ask of Tim his hourly rate
- But on the other hand everyone is expecting a discount and the reality is budgets are not what they used to be. Are we all expected to tow the discount line, or will some of us thrive in this environment where others fail?
- Everyone is experiencing financial hardship differently
- We all need to be honest and upfront on the impact it has had on our business and those around us
- Some have been impacted severely while others are doing very well.
- Before providing a discount a better understanding is required of each business situation
- Resources available on Beyond Blue & Headsup website
- Beyond blue for support if you are struggling wiht mental health. Plus lots of COVID19 support information around work and teams
- Headsup for resources for business - including all levels within the organisation.
To find out more go to their website: https://www.headsup.org.au/healthy-workplaces/for-small-businesses
Tuesday Jun 09, 2020
Tuesday Jun 09, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 9 June 2020
It’s been a brand new world where we collaborate, communicate and interrelate with everyone from family members to key stakeholders in our business on a screen. Those of us who’ve moved quickly to adapt to online meetings are fine but there are probably practical things you can implement to make it a better experience for the person you’re interacting to.
From the tech you use to the background to how you present. Ask yourself, what professional impression does your audience leave with after this online encounter? Yes being online clunky and impersonal but there are tricks you can easily use to engage on a more personal level with the person sitting at the other end?
Who better than to give advice on presenting online that a professional master of Ceremonies. For years Greg Ward has been moderating the content of hundreds of events from week long conferences to round table discussions. He’s funny and entertaining but importantly he’s ENGAGING. And now with taking his own business completely online he’s here to share his secrets.
Welcome to the show Greg.
Topics we’ll be covering:
- Top strategies to improve your online meetings
- Tech - what simple devices can a small business owner use to improve their audio and visual
- Noise
- Dress & background - why are these important?
- First impressions - how to introduce yourself to the attendee (waiting rooms, your name on the screen, other)
- What about taking it to the next level - is there really a difference between what you use and the typical small business owner can use?
- What has this massive change meant to your own industry - that of events?
- Adapting to online
- Is this change going to continue?
- The ongoing impact to small business community not being able to learn, participate and network at events in the near future.
To find out more go to their website: www.gregwardspeaker.com
About Greg:
How you present yourself on screen has a significant impact on the effect you wish to achieve – and in this brave new world, the truth is, you don’t know, what you don’t know. With the move to working from home, and with the challenges of effective remote connection, Greg Ward (Vice-President Professional Speakers Association NZ, MC of the Year, Entertainer of the Year, World Class Speaker Awardee, ) wants you to know what he knows: That with a few simple modifications to your physical environment and online setup, and a focus on how you sound and appear on camera, you can make a profound impact in how you and your message is perceived.
Bio: With more than 20 years at the forefront of conferences and events, Greg Ward is a keynote speaker, virtual & live event MC and in-demand corporate performer.
Tuesday Jun 09, 2020
Tuesday Jun 09, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 9 June 2020
Small business, with all it’s adaptability and pivotability were generally able to move quickly to our new cosy, home based locations to run our businesses. But did any of us realise this would throw up a whole truckload of problems which we would need help with? Bandwidth management, cybersecurity and adapting the ways we collaborate are just some of the problems universally faced by small business with the shift to remote working.
How do I maximise my internet accessibility from home? Am I more vulnerable to cyberhackers in this new location? And does this change my relationship with key stakeholders like employees, contractors and clients?
CISCO has been supporting small businesses for years with these issues but they too had to evolve at full speed to keep up with the pace of this change, working alongside businesses to understand their needs and how to solve them.
Luke Power brings with him a deep understanding of SMBs as the Head of Small Business Aust & NZ at Cisco and he’s here to share with us some practical strategies which will help you move past these remote working problems and get back to what you do best.
Welcome to the show Luke.
Topics we’ll be covering:
- The evolution of tech - tech has up until now been about solving individual problems. Now it’s all about moving forward and tech leading the way to help them grow. Now big companies have had to pivot to understand the entire platform which needs to be offered.
- Now it’s all about Collaboration. How do SMBs communicate internally and with their clients?
- They’re on the run, how do they use the tech platforms to solve their problems?
- COVID meant everyone had to scramble to get organised to work from home. Banking, hardware, internet connection
- How did CISCO quickly adapt? How did the enquiries change? Essentially, they behaved like a small business.
- Bandwidth management - what are the simple controls and infrastructure you can implement to ensure there are systems in place
- Well managed network - updating your legacy technology. Prioritise your computer over other devices
- Learn how to manage your device online when offsite
- Think about where your wireless technology is located
- The reality the tech and platform has improved compared to a couple of years ago
- Example is a mesh network which allows for better coverage
- Cybersecurity - Have we seen an increase in cybercrime activity? Mobile devices, reduced focused, remote working has increased our vulnerability. BUT we’ve learned a lot in the last few years
- The fact is Firewalls are not good enough because other users have access.
- Visibility is crucial Two step authenticators (e.g. Duo)
- Has there been a shift in the way small business is being attacked? No, it’s all about the data. Ransomware is still a large risk.
- Look into data loss prevention
- Cyber hygiene - are you using the same laptop as others in the household? Be aware
- Collaboration - what’s some of the advice you’re giving the small business
- Take a step back and ask yourself how can I be more efficient and collaborate better? Think about the new customer journeys. Reflect on how you’re communicating with them?
- Who exactly do you collaborate with in my business circle? Go through each of the pathways and map it out?
About Luke Power
Luke Power is the Head of Small Business & Distribution of Australia and New Zealand.
As part of his role, Luke is accountable for the overall vision, strategy and operations of Cisco’s high-growth Small Business segment within Australia and New Zealand. Ultimately, working to deliver the best technology solutions to small businesses, with Cisco’s IT solutions that are secure, simple and flexible.
Luke has worked as a Sales Leader for 20 years, starting his career in a local computer store helping people with their IT issues, and since with experience from companies such as Intel Security, Avaya, Nortel Networks, Cisco Systems, Acer and Silicon Computers.
Tuesday Jun 02, 2020
Tuesday Jun 02, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 2 June 2020
Do you know what FOREX stands for? Do you watch the Australian Dollar go up and down and not truly understand what it means? Do you think your small business is unaffected by minor fluctuations in the Aussie Dollar?
Think again.
Even those of us who DON’T have an e-commerce site or deal with international clients or corporates paying invoices in USD, are affected by changes to the dollar. Without realising it you’re actually having an effect as an exporter importer. How? Think about your suppliers - digital subscriptions paid in USD, goods or services bought on ebay or those clients you sell to overseas … it all adds up to changes which can potentially have big impact on your cash flow.
So let’s really find out how the foreign exchange rate (that’s FOREX) affects your small business and what you need to know to keep an eye on it. Rylan Dawes is the VP of FX for Airwallex and he’s here to teach us all we need to know about FOREX.
Welcome to the show Rylan.
Topics we’ll be covering:
- What is foreign exchange risk, and what are some of the ways small businesses mitigate that?
- Forex is simply when you conduct a business across borders. The risk happens when the exchange rate changes between when you make the transaction and when the funds are settled.
- Small business need to be aware of things like
- lag times
- Invoice dates
- This has a huge cash flow impact
- What types of products should small business know about to mitigate risk
- Broadly how do
- Banks (traditional) vs other, newer options
- An example of volatility has been the the FX market in COVID-19?
- Why does small business need to keep an eye on that volatility?
- You can make a loss in a matter of days when there is extreme volatility
- Purchases included like software subscriptions - subscription creep
- Jan - lowest level of volatility and within 2 weeks, a spike not seen since GFC
- How do you keep an eye on that volatility?
- Examples of tools - price alerts to buy FX to offset the volatility in costs from FX movements
- It works on both directions - sales and marketing
- What is the impact of currency volatility on small businesses today?
- What is your advice to small businesses who do not have any dedicated finance teams or large finance teams to still be kept educated on FX movements? Who can you have on your side to support you?
- STRATEGY:
- Be aware of what you buy and sell in other currencies
- Be prepared if you have a large transaction coming up in say, 30days time
- Educate yourself in the tools you can use (alerts about exchange rates at a certain rate)
- Establish if you’ve got any natural hedges (revenues or costs in USD). Rather than converting all of these immediately
- Reduce the FX risk but you may have additional costs with moving money around
- And that’s when you should seek the help of an expert...
- Why does small business need to keep an eye on that volatility?
Rylan Dawes Bio
Joined Airwallex: 2017
Role: Responsible for end-to-end provision of FX product, including internal risk management
Biography:
- Deakin University graduate (BComm/BA, Finance / International Relations)
- Joined Airwallex was as a product manager in April 2017, promoted to VP – FX Product in January 2018
- Previously employed by ANZ as a Senior Business Analyst and has FX experience with Morgan Stanley and Goldman Sachs
Areas of expertise and insight:
- FX
- Risk management
- Fintech product delivery
- Financial markets
- Customer experience and integration management
Overview of Airwallex
Airwallex was founded in Melbourne, Australia in 2015 with a simple goal - to push the boundaries of global financial services capabilities in an increasingly borderless world. Airwallex has since secured over $360 million USD in external funding, supported by top-tier investors including Tencent, Sequoia Capital China, DST Global, Hillhouse Capital, Horizons Ventures, ANZi Ventures, Square Peg Capital, Gobi Partners and Salesforce Ventures. The company’s core strength lies in its proprietary tech-driven infrastructure to enable low-cost, high-speed and transparent international collections and payments (accessible via API), its business account and borderless card which helps businesses grow both domestically and internationally. Airwallex has grown to over 420 employees across 10 international offices (Melbourne, Hong Kong, Shanghai, Shenzhen, Beijing, Singapore, London, San Francisco, Tokyo, and Bangalore).
To find out more go to their website: www.airwallex.com
Tuesday Jun 02, 2020
Tuesday Jun 02, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 2 June 2020
Australia’s response to the pandemic has been one of the most effective in the world. But ironically that success shows us how broken is our democracy. Today we’re in conversation with Jeremy Goff, an expert in Strategy, Communication & Investor Relations and he’s here for what’s likely to be a robust chat about the two main flaws in our democracy revealed by the Covid response - and the impact on small and medium businesses.….
Welcome to the show Jeremy.
Topics we’ll be covering:
The first flaw is ideology - in particular the cult of the budget surplus. When people’s lives depended on it in the pandemic, that went straight out the window because - as any householder with a mortgage will tell you - debt is good if it’s helping you invest in your future. But the pandemic response has been the exception. Throughout the last 23 years of economic growth there hasn’t been nearly enough government investment in creating the industries we need to support small business innovation.
If governments had invested much more in supporting clean energy enterprises over the last twenty years, a regional port like Eden on the NSW far south coast could have become home to new sectors like wave power generation manufacturing. The flow on effects of an industry like that can be massive for a wide range of small businesses from welding and electrical engineering to services like catering, hospitality and facilities maintenance. But today those jobs are nowhere to be seen.
The second big flaw in our democracy is the power of big business - in particular the coal and gas industries. As the Podcast Hot Mess reported just last week, for over thirty years those industries have deliberately muddied the waters by funding false scientific research to throw doubt on the science of climate change. They also currently have three former executives as senior staff in the PMs office. This has slowed or stalled sensible, rational market based responses to ever growing climatic impacts on human society.
The results for many small businesses across Australia will be dramatic. We’ll start to feel them in the next decade, with more profound effects by 2040. There will be lower commercial fish stocks for our commercial fishers, longer more frequent droughts for our farmers, and the probable disappearance of meaningful winter snow in the alpine regions. All of that is devastating for small businesses across those regions.
What can we do about it?
- Ban all corporate political donations.
- Disclose all individual donations in real time
- Mandate that all parliamentary staffers paid for with public money must be career public servants. If you want a career political apparatchik you pay for it with Party funds.
You can chat to Jeremy more via his LinkedIn page - https://www.linkedin.com/in/jeremy-goff-a08b7332/
Tuesday May 26, 2020
Tuesday May 26, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 26 May 2020
Setting up an e-commerce website can be daunting so many online businesses start by using a marketplace or an online platform to do it all for them. But like all things Internet, the list of choices for this service grow by the day.
So how do you choose the best option for you and your business? What questions should you need to ask so you can hit the ground running with online sales? And are there any Australian options out there who do good?
This week we learn about a new app called Sipora which is taking on the Buy Now Pay Later culture head on by encouraging saving whilst spending and supporting small business along the way. Plus an added bonus; it’s an Australian concept.
How does it all work? We chat to the founder Jonathan Despinidic to find out more.
Welcome to the show Jonathan.
Topics we’ll be covering:
- Sipora offers a different type of platform for small business to sell their goods and services – what are some top tips you can give for them when they engage with online platforms generally?
- What should a small business be looking for in the contracts they sign?
- What’s a reasonable expectation for the marketing of your products?
- One aspect of platforms is the issue of transparency in the relationship with small business? What should they be on the lookout for
- Contracts & fine print
- To stand on their own small business needs to replicate the power of larger platforms and their marketing. Is this where platforms like Sipora; smaller niche platforms; offer that without all the costs associated with the Big Boys?
- What are the concerns of small business when it comes to selling online on someone else’s platform?
- Banking connections concerns,
- Cybersecurity
- What is a round-up app and what makes Sipora different?
To find out more go to their website: https://www.sipora.com.au/
Tuesday May 26, 2020
Tuesday May 26, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 26 May 2020
With the scenario all of humanity has been living for the past few months it can feel for many of us like time is the enemy. We’re waiting for it all to end, biding our time, counting down the days… till life can return to normal.
So what if you regained some control over time and better still, used it as a tool in your small business to better understand how it operates? Monitoring time can help you determine more than simply productivity. Staffing, finances even your business planning relies on you understanding how you and other key stakeholders in your business operate under the regime of time.
So let’s start tracking time to get better at running our businesses.
Today we welcome Jared Armstrong; founder of MinuteDock a simple yet effective tool used worldwide by all sorts of businesses to track time. He’s going to share with us some top tips on why time can be your friend and how it can be a powerful tool in understanding your business.
Welcome to the show Jared.
Time is so important when running a business
Topics we’ll be covering:
- Broadly your small business journey and what led you to start your own business
- Running lean & building relationship with clients as well as positioning as a global software company. What has it
- Tracking time. Why is it more important than ever to understand where your time is going?
- Firstly what do you want to get out of it
- Fee based models vs time based - you need the data first before making the decision. This helps you make decisions like outsourcing, employee numbers, or a software solution
- How do you have that conversation with your employees and contractors with “monitoring them”
- Are you going to monitor client work only or backend processes - should you be
- Proof for R&D claims - this tool is perfect
- What are the statistics around recording mechanism and productivity of yourself
- Does time tracking work for other small businesses like tradies and hospitality?
- Different products for different requirements > you’re tracking is job management time not productivity
- General attendance and arriving on time to
To find out more go to their website: https://minutedock.com/
Jared’s Bio:
Jared is the Founder & CEO of MinuteDock, a time tracking solution for professional services firms. Based out of Wellington, New Zealand, he has a long background in software development. Being keenly interested in small businesses (having started a few!), Jared loves thinking deeply about how to make business tick as efficiently as possible - and understanding the tool & process innovations that can help make that happen.
About MinuteDock:
MinuteDock provides a powerful, flexible and smart time tracking tool to help professional services businesses record, manage and bill their working time.
MinuteDock was formed in 2009 under the core principle that time is one of the most valuable resources a business has, and that understanding the use of time within your business can contribute significantly to effective administration, growth, and profitability. With this core idea in mind, we set out to create a web-based service which would allow professional services to have a streamlined, easy to use way to effectively track and understand how their work time is being spent towards particular tasks, projects or clients.
Today, MinuteDock has developed into a service trusted by businesses large and small all over the world. We are the one highest rated time tracking apps available for accounting software platforms like Xero & QuickBooks, with a small but dedicated team working hard to provide individualised customer support to our range of unique clients.
Tuesday May 19, 2020
Tuesday May 19, 2020
Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 19 May 2020
You know how you’re always saying you never have the time to really nail your processes and procedures? Well, this “weird” and “unusual” time we find ourselves living through has gifted you and your staff just that - time. So now you have the perfect opportunity, whilst your business is on hold, to examine, finesse, and refine the back-end of your business - that thing that helps you get from A to B each and every day.
So what does that analysis of your processes involve? Where should you start? And what do you need to prioritise when it comes to procedures? Is it more important to look at the client’s journey or the way you interact with them?
Well, here to help us today is an entrepreneur in the business education world… Dale Beaumont.
Some would argue that Dale Beaumont is obsessed with getting the back end of your business right. He is a Business Growth Expert & Author of 16 Best-Selling Books and the founder of the hugely successful Business Blueprint Program. And more than this he is extremely generous with his time and knowledge.
Welcome to the show Dale.
Topics we’ll be covering:
- As a small business owner where do you start?
- Mind Map - get it out of your head
- Butcher paper!
- Chronological / attacking a problem solving it or starting what works very well
- Catching yourself doing something time and time again?
- What’s repetitive tasks can be removed
- What are the typical mistakes which slow down your ability to develop processes and procedures?
- No one can do it as well as I can
- It’s faster if I do it myself
- Method - make a video and get someone to transcribe & make it usable for others
- How do you find the best process driven staff to assist & what Q’s should you ask to attract that sort of talent.
- At what point do you expand to include processes as part of growth?
- What’s your best way to store these systems - Bolt-ons
- Google Sites
- Share point
- Asana / Trello
- CRM system
To find out more go to their website: https://businessblueprint.com.au/
Dale Beaumont’s Bio
Dale Beaumont is an Award-Winning Technology Entrepreneur, International Speaker and the Author of 19 Best-Selling books.
Dale started his first business at 19 and has been building companies ever since. One of those companies is now a multimillion dollar enterprise, which has enabled Dale to become an Investor, Philanthropist and to step foot in 85 countries.
Dale has been featured in Forbes, The Huffington Post, Business Insider, Gizmodo and GQ, just to name a few.
With a passion to give back, Dale’s goal is to help more than one million entrepreneurs around the world with Bizversity – a revolutionary product, which gives you direct access to ‘The World’s Best Business Training. Anywhere, Anytime.’
Best described as the ‘Netflix for Business’, Bizversity gives you exclusive access to thousands of videos, which have been produced by leading business experts from around the globe.
Now, to share his knowledge and secrets to business success, please welcome Dale Beaumont…