Small Biz Matters: People, Policy, Purpose.

Think Facebook for business is dead? Think again!

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 2 April 2019

I know small business needs to be adaptable, but that is ridiculous! Ahhh, the moving beast that is Facebook advertising; how can we possibly keep track of the changes in our own personal page let alone the algorithms not to mention the cost changes? And let’s not get started on that You Can Reach xxx button.

So, let’s bring in the expert Heather Porter, an expert in Social Media Strategies Consultant & general Facebook Guru. I’ve twice enjoyed her excellent presentation on Facebook advertising and learned lots. So, we’ve brought her on the show to share with us her advice on Ads, setting things up just right no matter your business and general advice on social media advertising.

Welcome to the show Heather.

Topics we’ll be covering:

Why running a Facebook single ad does not work as well as it used to

• How the 'Rule of 7' works
• The market is savvier and expects better targeting

What is a social media funnel and why you need one

• What is a customer journey and how do you map one out for your business?
• What type of content should you share for each step in the journey?
• How often should you sell something in your posts?

How to set up your ads account for your funnel

• The difference between a promoted post and an ad
• What is the Facebook pixel and when and how do you use it?
• Understanding what an audience is and why you need them
• The different types of audience targeting you can do in your ads account

The 3 step plan to set up your own social media funnel

• What types of content do you need to prepare?
• The difference between Instagram and Facebook and what works best on each platform
• How to follow up with people on social media based on where they are in your funne

Heather Porter Bio

Heather Porter helps small business owners get out of overwhelm with her framework to work less and earn more using a mix of online marketing and automation.

Heather’s career started as an event manager and crew coordinator for Tony Robbins and other popular speakers. In 2007 when social media and online marketing started gaining momentum, she focussed on helping speakers reach more people outside of the seminar room and launched a membership website for one of her clients that attracted 18,000 members at launch. From then on Heather started helping other businesses reach more people online.

She is Founder of Website Love, a website development and marketing training company, is co-author of 4 business books and host of That Social Media Show on the Bizversity business education app used in over 100 countries.

Heather also shares tips on her blog and regularly speaks for audiences that range from local councils to small business mentoring groups.

To find out more go to their website: https://websitelove.com.au/

The Secret Herbs & Spices to the Perfect Presentation!

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 26 March 2019

When you present to a group large or small, how do you know when you’ve really nailed it? And what’s the magic formula for getting it right? What if I said to you the answer is as simple as great delivery and Just. 5. Slides.

That’s it, simple right?

Well of course you need to know your stuff and be an expert and also be pretty good at microphone technique but the secret sauce is Just. 5. Slides.

Jeremy Goff from CloudSix is an expert in PR and Comms is going to share this and other secrets which you won’t believe makes it so easy…. plus learn all about the best approach to those tricky email conversations.

Welcome to the show Jeremy.

How to communicate clearly

Communicating is ultimately about getting someone to do something for you or NOT getting them to do. That’s personal AND business.

• What’s the DO WHAT? What do I have to do? That’s the meaning of the communication? Are you trying to convince someone?
• Email is the default and people are becoming lazy with the way they say in emails, the tone, the structure,
• This is easy to fix – you just need to remember that people can’t see your face. You can imply the word please when communicating verbally but implicitly need to. Say it in an email
• Are the people you’re talking to made to feel comfortable. The starting point should be what you’re familiar with. As we were just discussing… as per previous emails. This makes a connection.

Email strategies:

• Use short sentences – fewer than 25 words
  • Sentence 1 – sets the context - why are we talking about this?
  • Sentence 2 – Why now? The timing
  • Sentence 3 – question/statement which leads to sentence 4
  • Sentence 4 – what are we trying to achieve?
• Get to the key message within 4th sentence in 3 points max

People – internal:

• Different to clients, recognise there will be various WAYS to communicate - Toolbox talks, WIP, slack conversation
• Have you made a conscious decision about how to communicate with your internal people. Understand you need to be flexible because of time sensitivity.

Elevator/verbal/ Conversations communication

• Yes, it might be non-planned, and you need to be quick on your feet BUT if you stick to the rules. Lead them to the end point by making them feel comfortable.
  • Context
  • trigger - Why are we talking about this now?
  • What are we doing moving forward
  • Here’s the plan or information

How to give a good presentation – the 5 Slide Rule

• How not to bore your audience and be invited back!
• What you’re presenting is irrelevant
• Start & Finish Slide & Agenda (the leads of the 5 slides)
• Why only 5?
  • Short attention spans – capture, get to key message
  • Set them free from your own powerpoint and leave them wanting more info
• What to include in the slides
  • The top of the slide is NOT the heading; it’s a lead
  • In your 5 slides the “leads” should make a 25 word sentence on what the presentation is about logically from beginning to end.
• Talk to images not words. Never read off the slide. You SHOULD be able to say what you need. With images/graphs/pictures (can cheat using fly-in images on the slide)
  • But what if there’s detail?
    • That’s what backup slides are for! Anticipate the questions and have the answers in backup slides
  • Timing – only use HALF for presentations and the rest for
    • This changes the energy because you’re energetically moving through the material and this might end early!
  • Questions? YES!
    • Build relationships with the audience & Engage one-on-one
      • Great tools That’s a great question / There’s so much more about this, come and find me and we’ll have a coffee afterwards / I’ll be over there after the presentation / Name people (that wakes them up!)
    • Plant a question with a friend
    • Don’t know anyone? Be at the conference BEFOREHAND to meet with the attendees and see what they’re interested in?
    • If all else fails ask your own question “what I’ve been asked before is” “I can see a few people nodding”
  • Finishing
    • Have a finishing slide!

To find out more go to their website: www.cloudsix.com.au

Top Tips on Working WORLDWIDE

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 19 March 2019

The business arena has changed immeasurably in the last 30 years. From the dawn of the internet (1983)  to cloud based software and onto worldwide connectivity - this is a widely different world in which to operate a small business. But it’s also flexible and enjoyable, if you can make it work for you. The world is quite literally, your small business oyster.

So how do you navigate the software developments, client expectations and fast paced world of working worldwide? Technology implementation can be daunting. Well, if you’re a Small Biz Matters listener you just keep listening. On the show today we welcome Heather Smith, Chartered accountant. Cloud solutions expert. Business automation virtuoso. YouTuber. Podcaster. Author. Speaker. Sounds like she’s just the person to give us Small Business owners Top Tips on working worldwide and the best tools you’ve probably already got access to!

Welcome to the show Heather.

Topics we’ll be covering:

Working worldwide

• You’ve told me that your practice fits in your handbag, can you share with us what tools you currently have in your handbag?
• When you’re travelling how do you find suitable locations to work?
• If you are operating with clients in different time zones - how do you balance work and personal/home time?
• Can you share with the audience what you mean by the term ‘worcation’
• What are the advantages of working with an international client base? (Take advantage, or be aware of, the seasonality nature of your sector and your clients. In accounting for example different jurisdictions report at different times of the years
• This could help to spread your workload!)
• What are some Apps that can enable you to work as a Digital Nomad, from anywhere in the world? (to mention Calendly)

Efficiencies Expertise

• Adopting technologies & why its important in every business
  • Where can we find the efficient and effective apps etc to use in our profession?
• Big tools and small tools - MUST HAVE’s
  • Dashboards
  • Platform - online accounting - Bank feeds
  • RB
• The difference between solutions (such as online accounting) and tools (such as tools that extract data from online accounting, or that trigger an activity)
• MinuteDock - Time Tracking solution that enables you to track clients, tasks, activities, working across budgets, targets and budget goals.
• Why it helps firstly to look more closely at the system you’re already using.
  • cloud based solutions are constantly evolving and releasing new features.
  • Contact existing software providers to find out about training opportunities then actually set time aside to train and learn all features.

Engaging with a bookkeeper  

• How does this differ to an accountant?
• How best to use their expertise
• Why are more and more accountants are using bookkeepers more

To find out more go to her website: https://heathersmithsmallbusiness.com/

Sign up to her newsletter - > https://heathersmithsmallbusiness.com/newsletter/

Listen to the Cloud Stories podcast - > https://heathersmithsmallbusiness.com/podcast/

Heather Smith BIO

Heather Smith helps businesses reduce the time they spend on admin, improve their workflow, automate business processes and surface information to support data-driven business decisions. Throw into the mix some technology buzzwords like machine learning and artificial intelligence, you can think of it as employing robots in your business! By leveraging technology, people can spend less time in the business and more time on the business.

Heather helps businesses understand cloud-based connected technology through education.  She’s educated over one million people, via her YouTube channel, her Cloud Stories podcast, an online MasterMind group, and a curated Business apps newsletter  – all of which are available for free! Plus, she’s written nine business books including the Xero for Dummies series a business planning book, called Learn Small Business StartUp in 7 Days. Heather is a chartered accountant, has run her own practice, and believes professional advisors can work from anywhere, and support clients anywhere, by honing their ability to offer services online.

State Election - Meet the Candidates - Angela Vithoulkas

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 19 March 2019

• How will you improve regulation for small business & what changes you have planned for the next 1-2 years?
• The NSW govt has issued a statement back in Nov18 where Premier Berejiklian: “specialist team to help resolve problems encountered by small businesses during the construction of major infrastructure projects across the State. Under the changes, small businesses will be provided with key information and options on what help and support they can access, and where necessary specialist case officers appointed by agencies as a key point of contact.” In our area of Sydney in particular, major infrastructure like North Connex have had huge disruptive impact to businesses. What would your team at Small Business Party specifically implement to support specific businesses experiencing a decline in foot traffic, sales and exposure? Have you spoken to any local businesses about this issue?
• What is your long term plan for Payroll Tax in NSW? It’s one of the major financial burdens to small businesses who are growing and taking on staff. Isn’t it counter-intuitive to be increasing taxes businesses as they grow? 
• If you became a member in the NSW Parliament would you have plans to improve innovation opportunities in the outer suburbs of Sydney? It seems that all the hubs with their collaboration space, speakers, educational opportunities and networking nights are kept at arm’s reach from the outer suburbs. Would you support one of these innovation hot spots in areas like Hornsby to drive innovation, collaboration and education?

State Election - Meet the Candidates - Katie Gompertz

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 12 March 2019

• If Labor was to come to power in NSW how will you improve regulation for small business & what changes you have planned for the next 1-2 years?
• The NSW govt has issued a statement back in Nov18 where Premier Berejiklian: “specialist team to help resolve problems encountered by small businesses during the construction of major infrastructure projects across the State. Under the changes, small businesses will be provided with key information and options on what help and support they can access, and where necessary specialist case officers appointed by agencies as a key point of contact.” In our area of Sydney in particular, major infrastructure like North Connex have had huge disruptive impact to businesses. Will your government have a team and what specifically will YOUR team implement to support specific businesses experiencing a decline in foot traffic, sales and exposure? Have you spoken to any local businesses about this issue?
• What is the long term plan for Payroll Tax under a Labor Govt in NSW? It’s one of the major financial burdens to small businesses who are growing and taking on staff. Isn’t it counter-intuitive to be increasing taxes businesses as they grow? 
• If you became the member for Hornsby would you have plans for the electorate to improve innovation opportunities? It seems that all the hubs with their collaboration space, speakers, educational opportunities and networking nights are kept at arm’s reach from the outer suburbs. Is the Labour party interested in getting us to commute more, work closer to home and would you support one of these innovation hot spots in areas like Hornsby to drive innovation, collaboration and education?

So you won an award, now what?

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 12 March 2019

Some people may scoff at industry awards as a system of rewarding those who are well known, well connected and high up in the pecking order of their profession. But sometimes hard work, perseverance and tenacity is actually recognised. And not many awards are coveted more than the Australian Retailer of the Year, particularly in a sector all small businesses understand to be the toughest to operate in.

This week I am lucky enough to interview Dean Salakis from The Party People, the 2018 Australian Retailer of the Year. We’re going to chat about what winning such a prestigious award meant to his business and how he made the most of the opportunity.  Plus, he’s going to share some top tips on what going on a TV show like Shark Tank REALLY means for your business.

Welcome to the show Dean.

Topics we’ll be covering:

• Tell us about your small business journey and how long your “overnight success” really took!
  • Small business started by a clown turned into a market leader for party supplies
• Growing 2 employees to 40 employees was a learning experience. How to achieve such growth, challenges and lessons learned. Hacks for growing on a shoestring budget and tricks I wish I knew earlier.
• How a small business manage to achieve such firsts as being google ads first customer in Australia, bing ads first customer in Australia, Facebook’s first accelerator program customer globally, first cross retailer scan and go implementation in Australia and more.
• My experience on shark tank and what outcomes were achieved
• What does winning those industry awards really mean for a small business and how you can leverage your marketing in a practical way from those successes?
  • Why we won 2018 independent retailer of the year for the second year in a row and 2018 online retailer of the year. Also why I was named 2018 retail leader of the year for the second year in a row.

To find out more go to their website: www.thepartypeople.com.au

State Election - Meet the Candidates - Matt Kean MP

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 5 March 2019

• As the current minister for Innovation and Better Regulation can you explain how the NSW Liberal Govt has improved regulation for small business since you’ve come to power and what changes you have planned for the next 1-2 years?
• The NSW govt has issued a statement back in Nov18 where Premier Berejiklian: “specialist team to help resolve problems encountered by small businesses during the construction of major infrastructure projects across the State. Under the changes, small businesses will be provided with key information and options on what help and support they can access, and where necessary specialist case officers appointed by agencies as a key point of contact.” In our area of Sydney in particular, major infrastructure like North Connex have had huge disruptive impact to businesses. What specifically has this team implemented to support specific businesses experiencing a decline in foot traffic, sales and exposure? Can you give an example of a local small business who has been happy with the rollout of this process?
• What is the long term plan for Payroll Tax under a Liberal Govt in NSW? It’s one of the major financial burdens to small businesses who are growing and taking on staff. Isn’t it counter-intuitive to be increasing taxes businesses as they grow? 
• You are the Minister for Innovation so what are the plans for your electorate of Hornsby to improve innovation opportunities? It seems that all the hubs with their collaboration space, speakers, educational opportunities and networking nights are kept at arm’s reach from the outer suburbs. If the NSW Liberal Govt is serious about getting us to commute more, work closer to home why isn’t there one of these innovation hot spots in areas like Hornsby to drive innovation, collaboration and education?

Improve your business' Cybersecurity and decrease your vulnerability

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 26 February 2018

What strikes a fear into small business owners greater than unpaid invoices, staffing issues or dodgy suppliers? Its cybersecurity. But the reality is very few, if any small business owners have a strategy in place to prevent cyber attacks nor a process to deal with it when it strikes. It’s a little bit of “It won’t happen to Me” and a little bit of “I don’t know where to Start”.

The fact is most small businesses often don’t know what to expect when we are experiencing a Cyber Attack let alone how to deal with it. And a Management IT Consultant (whom we should all have in our arsenal of advisor consultants) is considered a luxury for most of us.

And yet we are all vulnerable. 

Well, today’s guest should be able to shed some light on what to expect, how to deal with it and how to start protecting your business NOW is Steve Moros, the Director of Security, Cisco ANZ.

Welcome to the show Steve.

Topics we’ll be covering:

• The business impact of security threats to SMBs in Australia
  • Some statistics of the last few years and what’s the likelihood on a cybersecurity attack on a typical small business?
  • What do these attackers want & what sort of disruption can a business expect when it occurs?
• The biggest security threats that SMBs currently face
  • Why is it the biggest security threat when compared to theft or business destruction?
  • How do attackers present themselves?
  • When does a business owner know when they are “under siege” (it’s not always evident immediately)
• Simple things that SMBs can do to make incremental changes in their security posture
  • Will these changes cost a lot of money?
  • Do SMBs need to engage with a good IT Management Consultant who really knows their business?
  • Do you recommend the 3-2-1 backup rule?
  • How much are SMBs willing to spend to improve their security? Or should we be asking what’s it going to cost the business owner NOT to have anything in place?
• How SMB owners can educate their employees to prevent them from being a security risk
  • What do we typically see happen when an error from an employee leads to an attack?
  • What courses are available to small business owners & their employees?
  • How does CISCO help the small business community here?
  • Should business owners ALSO be protecting themselves in terms of cybersecurity from internal attack, the threat from their own staff?

The data breaches making headlines are mostly those that are launched against large enterprises, but this doesn’t mean smaller companies are immune. SMBs are also very vulnerable and have increasingly become the focus of attacks; often being viewed as soft targets because of their less-sophisticated security infrastructure and lack of access toIT resource.

Cisco’s recent Cyber Security Benchmark Study for SMBs reiterates this point. The report shows that 53 per cent of SMBs globally (including Australia) have experienced a breach, with 20 per cent saying that breaches have costed them more than $1M in economic loss. 40 per cent have experienced more than eight hours of system downtime due to a severe security breach. These numbers are enough to put an unprepared SMB out of operation — permanently.

Small businesses can avoid being a victim of a cyber-attack by putting some simple and effective measures in place to prevent breaches.

To find out more go to their website: https://www.cisco.com/c/en_au/solutions/small-business.html

The ATO... friend or foe? Getting your Tax right in 2019

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 19 February 2018

Let’s be honest, there’s probably not a lot of love out there for the ATO coming from Small Business. Many of us are worried if we get the smallest thing wrong they’ll come down on us like a tonne of bricks.  

There are frighteningly effective ways the ATO is finding and fining those who are deliberately doing it wrong, come 1 July there are some changes you need to be aware of as an employer, but on the other hand there are also loads of ways the ATO supports, assists and educates us.

So let’s have a chat to them. They want to engage better with small businesses and today we have the perfect guest with the inside knowledge. Deborah Jenkins is the Deputy Commissioner for the ATO and joins us to talk about top record keeping tips, getting online, who to ask for help and where to turn to when it all goes wrong.

Welcome to the show Deborah.

Topics we’ll be covering:

• How small businesses can get the basics right (cash flow, record keeping, tax tips)
  • Good record keeping
  • Using Online portals to make your life easier
  • Keeping up to date means better understanding of your cashflow
• What can small business do if they are having difficulties
  • Where can you get advice and how the ATO can help
• Tools and services ATO offer
  • Resources such as ATO Small Business Newsroom newsletters and the Small Business online section is excellent!
• What about illegal Phoenixing activity?
  • How do you know when you’re getting it REALLY wrong?
  • Why is the ATO cracking down on it?
  • What can the legitimate, honest businesses out there do to let the ATO know about the dodgy guys?
• We couldn’t talk about the 1Jul2019 without touching on the changes Single Touch Payroll will bring for all employers.
  • Where can small business find out more?

ATO Small business tips - starting the year off well

Take the opportunity to get your business organised for the New Year, and make 2019 the best year yet for your business.

Check your business follows these tips:

• keep good records, helps you stay organised throughout the year. In addition to meeting your tax obligations, having good records will give you a more accurate picture of your business to help you understand how you are doing. This will give you an opportunity to spot potential problems sooner rather than later.
• seek advice, we know around 95 per cent of small businesses use a registered tax or BAS agent. Your tax professional can help you prepare and lodge your tax return and also help you to identify areas for improvement, which allows you to focus on running your business.
• report & lodge online, going digital is the quickest and easiest way to manage your tax and super. Our Business Portal allows you to prepare, lodge and revise activity statements, view your reports for Single Touch Payroll (STP) plus more. If you’re a sole trader, you can manage your tax online using ATO online services, via myGov. This includes lodging your tax return via myTax.
• keep up to date, subscribe to our Small business newsroom where you can get all the latest tax news delivered straight to your email inbox.

Visit ato.gov.au/SBsupport for an overview of resources, tools and services the ATO offer.

To find out more go to their website: Small business newsroom  & ato.gov.au/SBsupport

Know the signs of illegal phoenix activity

Illegal phoenix activity is when a new company is created to continue the business of a company that has been deliberately liquidated to avoid paying its debts, including taxes, creditors and employee entitlements.

This activity costs the Australian community up to $5.13 billion per year. The Phoenix Taskforce, a group of 34 state and federal agencies are working together to combat it - so far they’ve returned over $230 million to the community.

The ATO has developed a video to help you Know the signs of illegal phoenix activity and protect yourself. We’d love you to help spread the word and share this video, or some informative factsheets with your networks.

If you suspect phoenix activity, report it on 1800 807 875 or online.

Links:

• Illegal phoenix activity
• Phoenix taskforce
• Factsheets
• Tweet

Why Leadership Qualities are Crucial to the Success of your Small Business

Small Biz Matters – a half hour program each week where you can work ON your business rather than IN it.
with Alexi Boyd from Boyd Office Management Services
Date: 12 February 2018

Running a small business can be a solitary existence; we work by ourselves and for ourselves and don’t consider qualities like leadership and mentoring to be an important factor in business development. But they are important not only to grow the business itself but for us too to grow as real humans. And we often don’t realise as small business owners how to tap into those qualities we possess.

Sometimes we need a bit of help and here at Small Biz Matters we’re all about developing your small business education through the expertise of others. Here today is Harry and Raj Nathoo from Keystone Focalpoint Coaching & Advisory to share with us their wisdom and experience. 

Welcome to the show Harry & Raj.

Topics we’ll be covering:

• Part 1 - You’re under your own steam
  • What are considered leadership qualities?
  • Leadership isn’t just about leading others but actually having leadership qualities yourself. But WHY do we need as an individual need to access these qualities?
  • As individual leaders, why do we need to have these qualities?
  • Which key relationships in your business do you need to display leadership qualities? (without being a dictator!!)
    • Employees
    • Clients
    • Suppliers
    • Mentoring roles - other businesses
  • Part 2 - You’re the leader of a team
    • Running a team of any size means being a leader. How can an individual identify skills from their previous experiences which can then be used in a leadership capacity? but what skills can we draw upon from our former lives and experience to improve these skills?
    • What does a true leader look like? Can you provide examples of leaders that you admire?
  • Part 3 - Delivering happiness
    • Are there other options or programs we need to know about as small business which can help us run a team effectively
    • What unravels without being an effective leader and what can you do to recognise this before it all falls apart? How can a leader recognize that they are lacking the skills they need to be an effective leader?

To find out more go to their website: https://keystonefocalpoint.com.au/

Short Bio- Keystone Focalpoint Coaching and Advisory

With over 67 years of combined experience and success in both Entrepreneurship and in Corporate, we, (Raj, Rita and Harry) founded Keystone Focalpoint Coaching and Advisory.

We’ve encountered many SMEs that provide great expertise in what they do but struggle with the Employee and Cultural aspects of running a small business. Therefore, Keystone Focalpoint Coaching and Advisory was created to assist SMEs with bringing about Clarity in their business, identifying the gaps in their leadership, people and operations, help with management transitions, team training and building and growth and performance strategies.

Through the use of our partnership brand, EPIFINI - a world-first Artificial Intelligence business diagnostic tool, we are able to provide our clients with an unbiased, non-linear assessment of their business; like a health-check, and identify their strengths and gaps, so that action can be taken timely, cost-effectively and with least disruption.

Our business philosophy is simple: People do business with us because they trust us.

Alan, one of our clients, shares his story:

“We are a small but rapidly growing business in the building and construction sector in NSW.

The strong growth trajectory was exerting pressure on the leadership capabilities of the senior team who had each come to their role with widely differing social and educational backgrounds, supervisory experience, exposure to learning and soft management skills.

I approached Focal Point Coaching and Training from Bella Vista to assist with the introduction of leadership development program.

The program was comprised essentially of three components being an evaluation of each individuals behavioural profile and motivation, personal de-briefing and coaching to assist each person to build a personal development plan, and finally team workshops on change management, emotional intelligence, teamwork and communication. The FocalPoint team's deep experience in learning and development, coupled with their access to cutting edge tools and a great passion for real improvement against their client's objectives, underpinned the success of the program.

I cannot speak highly enough of FocalPoint's drive, commitment and focus on success.

The program has been extremely successful with each and every participant improving their personal leadership skills and contribution to their job and responsibilities through to our business performance”. Alan M – General Manager RTP

This is what some of our other clients say:

“I would like to record my appreciation of your excellent business coaching over the last few months. I have found your understanding of my ‘business problem’ refreshing and the strategies we have developed together, I believe, will give my business renewed purpose and direction.

On a more personal note, the ability to simply share my concerns with a business minded peer has given me more peace of mind!

You and your team have invested very heavily in me and I sincerely hope to be able to return the favour”. Jeff Harper-Business Owner

”….Raj showed me the different personality types, EQ values and motivating factors that drive each staff member and myself.  This was a very big revelation and I was able to identify each person's strength and weakness.  Thus allowing me to avoid a few potholes immediately and improve the way I communicate with my staff.

My staff have also been trained with regards to their own personality and communication style as well as the rest of the team's.  This has resulted in a greater quality of communication and improved the general atmosphere in the office.  It has also made my life easier as things are happening a lot smoother, staff morale is very high and they all seem to be a lot more engaged with work and finding solutions to the daily business challenges.

They are a lot happier, teamwork and mutual assistance have increased significantly.

I am very grateful for Raj's and team's patience, professionalism and showing me how to be a better leader, listener and communicator, not to mention increased sales and quicker turnaround times”. Rene M – CEO Real Estate

We can help you too!

Call us for a no-obligation chat. You will pick up some valuable tips that you can implement immediately in your business.

Please also look at:

https://keystonefocalpoint.com.au/about-us/

https://keystonefocalpoint.com.au/business-advisory/