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The new Small Biz Matters program is all about People, Policy, Purpose. It is conversational and chatty and dedicated to empowering small businesses and their advisors to engage with policy and advocacy. Why? Because what Government does very much Matters to all Small Biz. Good and bad. A labour of love, in 2014 Alexi Boyd started broadcasting to give back to the local small business community. She knew information and support was lacking. Now with over 220 podcasts, the show is sought by PR Agencies and Government departments for its rich, informative content. Media Partners include universities, the Australian Tax Office, ASBFEO, COSBOA and international fintechs. Sponsored by the Australian Small Business and Family Enterprise Ombudsman’s office, each week we sit down with experts, advocates, business leaders, policy makers and politicians to dive into specific areas of government policy that affects your business and clients. We’ll give you a heads up on what’s coming down the policy pipeline, find out who’s fighting in your corner and empower you with ways you can influence those decisions which affect your business every single day. The program is broadcast weekly on Tuesdays live on local community radio Triple H 100.1FM, through the Community Broadcasting network, and wherever you get your favourite podcasts.
Episodes

Tuesday Oct 06, 2020
Tuesday Oct 06, 2020
Small Biz Matters – #180 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 6 October 2020
We talk a lot on this program about advocacy and how you, the listener, are a leader. You’re passionate about small business whether that’s you being more successful in your own business, leading others by example or mentoring someone less experienced.
So, thanks to all of you from your small business community.
But what if you took it to the next level? What if you made advocacy your core work and grew a successful business from the foundation of looking after others?
Our guest today has done that not just once, but six times over. Amanda Rose is a columnist, TEXx speaker and the Founder of Small Business Women Australia.
Topics we’ll be covering:
- Tell us about your work with the Small Business Women Australia and how this advocacy strategy has supported specifically this group of small businesses?
- Why did you decide to support women in western Sydney in particular?
- What have you learned from your recent COVID survey results conducted on your Small Business Women Australia group?
- Why is real time data crucial for policy makers and how can it be used more effectively?
To find out more go to their website: https://www.smallbusinesswomenaustralia.com.au/join
About our Guest:
Amanda Rose is Australia’s foremost Strategic Connector, Founder of Small Busi-ness Women Australia, Publisher of Business Woman Media and Founding Director of Western Sydney Women, Western Sydney Executive Women & Managing Partner of Western Sydney Advisory.
As one of the most influential people on LinkedIn, Amanda Rose (#BossLady) is quoted as an “internet winning blogger” by TIME.com and contributes regularly to ABC The Drum, HuffingtonPost, Sydney Morning Herald, Greater Sydney Living Magazine, AFR & SkyBusiness.
Amanda has a weekly #BossLady careers column in the Daily Telegraph.
A passionate keynote speaker, Amanda Rose works with The Australian Defence Force, CPA Australia, Law Institute, UTS, UBER, ANZ, Western Sydney University and the Royal Australian Navy on the areas of confident leadership, conflict resolution & relationship building via connection.
Amanda has a degree in Business majoring in Marketing & Psychology from Macquarie University, a Masters of Communications Management from UTS & Post Grad in Educational Leadership from Macquarie University and is a non executive director at Excelsia College.

Tuesday Oct 06, 2020
Tuesday Oct 06, 2020
Small Biz Matters – #179 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 6 October 2020
So, What is Neuro Linguistic Programming and how can mindset help you achieve in small business? It’s certainly not a topic many are thinking about right now as small business in Australia finds itself in the deepest crisis since crisis’ were invented.
But it is exactly that - mindset - which might help you dig your way out of that hole we all find ourselves in. And mindset or mindfulness can come in many forms. Self talk, being thoughtful about how we communicate with others, believing in yourself and the programming that occurs as a result of all these conscious changes are all examples of NLP.
Even those of us who don’t prescribe to this method of growing our business are utilising it without even realising it.
So let’s acknowledge it as a valuable business tool and start putting it to work.
Anne McKeown, is a highly regarded Master Coach & Trainer who empowers women to turbo-charge the results in their life and business, so they can enjoy more success every day.
Welcome to the show Anne.
What is NLP?
- Neuro, Linguistic, Programming. NLP - Neuro (our thinking), Linguistic (the language we use (self-talk) and communicating with others), and Programming (our behaviour that comes as a result of our thoughts and language).
- In the 1970s Grinder & Bandler wanted to uncover what made some people extra-ordinary/ successful and others not. They discovered it came down to 3 main things : Their beliefs (it is possible). Their mindset (open and positive). Their strategies (action plan).
- Every thought creates an emotion, this emotion triggers a reaction (verbally and/or physically). Successful people ACT they do not REACT. Understanding the power of the mind is key.
- Awareness around your use of the language is very important. Especially if it’s negative self-talk. We are often harder on ourselves than anyone else would ever be! We kill our own confidence and sabotage ourselves with negative self talk. If we split this word in two lan and gage – it is interesting because this word alone tells us that we can gauge what a person is thinking and feeling by the vocabulary they use eg: I can’t get any sales ... I will try... I must… I should… I ought to… VERSUS I can get two sales… I will... I choose to…. I want to… I have decided to. (giving self permission and power to achieve).
- Think of yourself as a communicator. What is your verbal language and body language telling the world?
And what about the mindset and its impact on beliefs and success?
- Answer : Carol Dweck, prof at Stanford University coined the phrase ‘open/closed mindset’
- Closed = black or white, right or wrong, we’ve always done it this way etc. NO GROWTH, NO CHANGE, NO PROGRESS.
- Open = I’m open to learning and growing, I will listen then make up my mind, people are entitled to their views and opinions.
- The person with the most flexibility will enjoy more success.
- NLP teaches that our perceived limits are not our actual limits.
Is there a difference between the Conscious and Unconscious Mind when it comes to achieving our goals?
- Answer : Yes. The CONSCIOUS mind is our goal setter. It likes to be in charge of logical, conscious processes. It responds well to SMART. (Specific. Measurable, Achievable, Realistic and Timed). When I read the words: goals/targets/aims they make me think of football, archery and darts! Each of these sports encourage the player to focus in one direction. All with the same result in mind – to score! NLP teaches that if you don’t focus your thoughts on what you want to achieve - your mind will quickly fill with unnecessary worries and you will feel overwhelmed, exhausted and confused before you’ve even started to shoot (for a sale!)
- Our UNCONSCIOUS mind is our goal getter because of the part of our brain known as the reticular activating system – RAS for short. Your RAS takes instructions from your conscious mind and passes them on to your unconscious. You may have played spotto with your kids (start looking for yellow cars and they seem to be everywhere) that was what your conscious mind was focused on so your unconscious mind, did what it was told, and delivered what you were focused on. This is why you should be careful what you wish for, if you only focus on your needs and wants, your unconscious mind will find you more needs and wants!
To find out more go to their website: http://www.annemckeown.com
About our Guest:
Anne McKeown, www.annemckeown.com is a highly regarded Master Coach & Trainer who empowers women to turbo-charge the results in their life and business, so they can enjoy more success every day.
Anne is the owner of 2Mpower.co and has created a step-by-step proven ‘Process for Success’ that empowers women to take full control of their life and business by shifting the psychological barriers that hold them back.
She incorporates NLP techniques when coaching or facilitating individuals and teams because she knows it’s not enough to tell people what to do - it’s essential to show them HOW to do it.
Anne is also a published author and the founder of Sydney Women’s Self-Empowerment Meetup which has over 500 members.
https://www.meetup.com/Sydney-Women-Self-Empowerment-Meetup/

Tuesday Sep 29, 2020
Tuesday Sep 29, 2020
Small Biz Matters – #178 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 29 September 2020
Intro:
Small Biz Matters is proud to announce our ongoing collaboration with the Australian Small Business and Family Enterprise Ombudsman through regular updates from Kate Carnell about all ASBFEO is doing to advocate and support small businesses.
In the second of the series Kate Carnell will update us about ASBFEO’s response to the crisis facing small business. This week we’re updating you on:
- Jobkeeper, FairWork and the eligibility tests
- The latest on negotiations between ASBFEO, Govt and Banks’ response to the crisis
- Commercial tenancies - who’s helping who here?
- Insolvency laws and what it means to be trading insolvent right now
Kate Carnell, as an independent advocate for small business owners, has the legislative power to influence our nation’s lawmakers, ensuring legislation and regulations are put in place to help small businesses grow and in these times, survive.
Welcome back to the show Kate Carnell.
Topics we’ll be covering:
JobKeeper 2.0
- From 28 September, the JobKeeper payment will be tapered over two stages.
- 28 September – 3 January 2021:
- Payments to be delivered in 2 tier system to employers that meet the JobKeeper criteria –
- - Tier 1 applies to employees that have worked more than 80 hours in the 28-day reference period. This payment is $1,200 per fortnight.
- - Tier 2 applies to employees that have worked less than 80 hours in the given 28 day reference period. This payment is $750 per fortnight.
- The following extension period from January 4 – 28 March 2021
- -Tier 1 payments reduce to $1000 per fortnight
- -Tier 2 payments reduce to $600 per fortnight
Turnover test
- Businesses can pass the actual decline in turnover test either through using the basic test or the alternative test.
- Most businesses will likely use the basic test, which is based on GST turnover.
- In applying the actual decline in turnover test, businesses should note that:
- It must be done for specific quarters only.
- They must use actual sales made in the relevant quarter, not projected sales, when working out their GST turnover.
- They allocate sales to the relevant quarter in the same way they would report those sales to a particular business activity statement if they were registered for GST.
- For the first extension period, a business meets the test when current GST turnover for the quarter ending 30 September 2020 (the months of July, August and September) has declined by the specified shortfall percentage in comparison to their current GST turnover for the quarter ending 30 September 2019.
- Likewise for the second extension period, a business meets the test when their current GST turnover for the quarter ending 31 December 2020 (the months of October, November and December) has declined by the specified shortfall percentage in comparison to their current GST turnover for the quarter ending 31 December 2019.
Alternative test
- The alternative test applies to businesses where the normal comparison period is not appropriate. A common example would be if the business has been operating for less than a year.
- Businesses that are looking to apply for the JobKeeper extension using one of the alternative tests will now need to indicate to the ATO that they are doing so.
- This means filling out an extra box on the form.
Banks
- The banks are taking a more flexible approach to small business loan repayments. They are working through assessing the position of customers now. From the ABA website, depending on how the business is fairing, the next step for customers will be one of:
- Those who can resume repayments at the end of their deferral, will be required to do so;
- Those still in difficulty, will work with their bank to restructure or vary their loan, including converting to interest only payments for a period of time, or extending the term of the loan;
- Following the assessment once the bank understands the customers circumstances, in some cases, a further 4-month deferral may be granted, but this will not be automatic; or
- Customers who will be unable to pay their loan over the longer term will be offered tailored assistance that addresses their needs.
Commercial tenancies
- WA – no change, WA announced on 10 September, they were extending the emergency period under its Commercial Tenancies (COVID-19 Response) Act 2020 until 28 March 2021.
- SA – potentially no change, there is legislation before its Parliament (to be debated this week) to extend SA’s COVID-19 Emergency Response Act 2020 until 3 January 2021. We will monitor the passage of this bill.
- TAS – no change, TAS announced on 4 September they are extending the financial hardship period under the COVID-19 Disease Emergency (Commercial Leases) Act 2020 until 1 December 2020.
- VIC – no change, VIC announced, on 20 August extended its Commercial Tenancy Relief Scheme until 31 December 2020.
- ACT – no change, the ACT announced on 10 September that it was extending its current arrangements for SME commercial rents until 31 January 2021.
- QLD – no changes, regulation under the COVID-19 Emergency Response Act 2020 does not end until 31 December 2020.
- NSW – no change, Retail and Other Commercial Lease (COVID-19) Regulation 2020 is not to be repealed until 25 October 2020. Will continue to monitor.
Insolvency
- The Federal Government has just announced plans to overhaul insolvency rules to make it easier for small businesses to restructure or wind up. These are in line with our Insolvency Practices Inquiry final report.
- The reforms will allow small businesses to restructure their debts while remaining in control of their business and for those businesses that do need to wind up, the liquidation process will be changed to make it quicker and easier.
- The government has extended the temporary insolvency and bankruptcy protections until 31 December 2020. Temporary changes to statutory demand and bankruptcy notices requiring a debt of $20,000 and allowing six months to pay the amount demanded will also be extended until 31 December 2020.
- My office continues to recommend the establishment of a small business viability voucher program, where small business owners facing financial stress can get a voucher valued up to $5000 to access tailored advice on the state of their business.
To find out more go to their website: https://www.asbfeo.gov.au/
About our Guest:
The Ombudsman - Kate Carnell
"In this role I will seek to bring together the many voices within the small business community in a way that promotes growth in this vital sector."
Kate Carnell is the inaugural Australian Small Business and Family Enterprise Ombudsman (ASBFEO).
As the ASBFEO, she is an independent advocate for small business owners. Her office has the legislative powers needed to effectively influence our nation’s lawmakers, ensuring legislation and regulations are put in place to help small businesses grow.
The ASBFEO office also provides small businesses and family enterprises with assistance should they find themselves involved in a business dispute.
Small businesses are the engine room of the economy; it’s a big reputation to live up to, so we need to do all we can to ensure they have the freedom to innovate, employ and thrive well into the future.
About ASBFEO
Australia is a nation of small businesses and family enterprises. It’s a dynamic and exciting sector that allows people with an entrepreneurial spirit to pursue their dreams.
One of the fastest growing in the economy, the sector presents many opportunities – and challenges – for those who dedicate themselves to pursing a small business venture.
The ASBFEO's role is to support small businesses and family enterprises to enable them to grow and thrive.
The ASBFEO was launched on 11 March 2016 and has two key functions: to assist and to advocate for small businesses and family enterprises.
ASSIST:
We understand the challenges facing small business owners. We provide access to dispute resolution services for those who may be involved in a disagreement, so they can try and find a solution to their problem without having to go to court.
ADVOCATE:
There are a number of different activities the Ombudsman may conduct in fulfilling the role of small business advocate. Broadly these include:
Conduct inquiries and research
Work with other arms of government
Contribute to other inquiries
Promote good business practice.

Tuesday Sep 22, 2020
Tuesday Sep 22, 2020
Small Biz Matters – #177 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 22 September 2020
Intro:
There are some changes afoot. No, I’m not talking about Jobkeeper, cash flow stimulus or any other support package, rather a piece of legislation which has crept up on the small business community. But like all things legal - we need to be aware of it.
A Safe harbour “applies where a director, after beginning to suspect a company may become or be insolvent, starts developing one or more courses of action that are reasonably likely to lead to a better outcome for the company than the immediate appointment of an administrator or liquidator”. What does this mean for a small business, and what’s changed about the important dates particularly in the time of COVID?
Today we’re joined by Wayne Wanders, a virtual CFO who brings with him 35 years as a chartered accountant and decades of experience with real businesses at every stage of their lifecycle. He’s chatting to us about what these laws mean for you and your small business.
Welcome to the show Wayne.
Topics we’ll be covering:
- Why there is an increased risk of your business being placed into administration from late December 2020.
- What is the potential impact on your business and your personal assets if you do go into administration.
- What are the Safe Harbour laws and how can you use these to protect both your business and your personal assets.
To find out more go to their website: www.arealcfo.com.au
About our Guest:
Wayne Wanders, has been a fully qualified chartered accountant for 35 years including being the Chief Financial Officer (CFO) of two businesses listed on the Australian Stock Exchange.
For the last 20 years, Wayne, through his own small business, A Real CFO, has worked alongside many small and medium businesses. He offers his talents, strengths, skills and experience as an outsourced CFO. Letting small and medium business owners access the finance and business skills that big businesses take for granted, without the big business price tag.
Wayne has seen the ups and downs of many businesses. Some of these have been through economy wide issues such as the GFC, or the recession we had to have in the early 1990s. Others are just from the normal cycle many businesses experience.
This experience has led to Wayne developing his own strategies, systems and processes to help business.
One of these is Wayne’s Business Survival Guide which was developed to help business survive and thrive during down times, just like many businesses are facing today.

Tuesday Sep 15, 2020
Tuesday Sep 15, 2020
Small Biz Matters – #176 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 15 September 2020
I enjoy having authors as guests on Small Biz Matters. They’re great talent having researched for their publication and really knowing how to articulate the issues explained within; often drawing on their own experiences to bring the book to life. Much like a small business owner does with their baby.
One could argue that the emotions associated with Shame are common amongst new small businesses; being concerned about what others think, previous failures which follow us around like the Black Dog … but do these ever really leave us?
Today’s guest brings with him a wealth of media and small business experience plus a more personal viewpoint on the topic of shame. And he’s not ashamed to talk about it.
From a book review: ...make (ing) a compelling case for the rehabilitation of the "ugly emotion". The book is rich with arguments and examples from literature and ordinary life. Although demanding, the reading pays off, especially by providing clear and refreshing distinctions between shame, guilt, embarrassment and humiliation.
Welcome to the show Dr Ahmed.
Topics we’ll be covering:
- Let’s begin with your latest book - In Defence of Shame. Tell us about the process of writing and the concepts behind it.
- Is there something to be learned here for small business owners and their advisers?
- Let’s talk about the small businesses in the Health sector - what are the flaws of the current system and what could be done to support doctors, essentially emerging small businesses start a practice?
- Being a doctor is spending many years as a wage earner in hospital systems, learning nothing about business or money, then suddenly being thrust out in the private sector and essentially having no idea how to run a business.
- The changing nature of consumer preferences and the concept of democratisation of this information as clients (patients) seek you out in other ways apart from classic GP referrals
- the doctor is the traditional "professional" but the nature of doing business has changed significantly and reflects trends in society and economy.
- You’ve written several books, why is this another potential stream of growing your brand as an industry expert?
- A wage earner part-time in public hospital and writing (which is its own business of building yourself as a brand)
- You’ve chosen to lead a public life; balancing politics, journalism and psychiatry in private and public practice. Can this public life affect my brand as a psychiatrist? how might I protect it or do I try and keep them separate?
- media business is the toughest of all and effectively requires subsidising from my doctoring.
- What publications’ contributions have been the most challenging for you?
- the Fin Review column has been useful for me; forceing me to apply ideas I have relating to social issues, but to business. ask about how the workplace, both in small and big business, has become the site for a whole lot of modern clashes in values eg diversity, mental health, gender wars etc.
- Advice regarding good mental health, maintaining boundaries between work and life especially during Covid.
To find out more go to their website: https://www.connorcourtpublishing.com.au/In-Defence-of-Shame--Tanveer-Ahmed_p_368.html
About our Guest:
Dr Tanveer Ahmed is a psychiatrist, author and columnist for the Australian Financial Review, writing about social issues. He is a former local government representative having served in the City of Canada Bay. His private practice is at the Hills Clinic in Kellyville. Dr Ahmed's most recent book is titled "In Defence of Shame".

Tuesday Sep 08, 2020
Tuesday Sep 08, 2020
Small Biz Matters – #175 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 8 September 2020
What could possibly be better than one small business educational podcasts? Two!!
Dan Osborne and Tim Garth from Two Drunk Accountants started their podcast a few years ago when they realised that accountants have a lot to give and talk about when it comes to their industry and small business education. Coupled with excellent commentary on the financial services sector and a generally good vibe, this podcast is highly recommended by yours truly.
So... what brings these like-minded vocal entrepreneurs together? Advocacy !
You see, just like Small Biz Matters, 2 Drunk Accountants do it out of a passion to deliver great advocacy for small business and excellent content when it was lacking for years. But there are a lot of companies and business leaders out there who do advocacy for other reasons.
It is time we asked the question: Who has a seat at the table? And who really represents small business when key policies that affect your ability to function, are decided?
Welcome to the show Dan & Tim!
Topics we’ll be covering:
- So, tell us a little about the podcast Two Drunk Accountants and why you started it in the first place?
- What sort of guests and topics do you cover?
- Let’s talk Advocacy - what do organisations like the business chambers actually do for small business?
- Who in your opinion can we trust?
- Who you get contact to help make changes as a business owner
- A big question “who’s is in the room” when those decisions which impact every facet of your business, are legislated?
- Roundtables and presentations - who speaks for small business?
- What sort of lobbyists make up small business?
- Inequities in small business loans. Many small businesses are cashflowing their businesses with credit cards @20% as opposed to big business being able to get bank loans more easily.
To find out more go to their website: https://www.facebook.com/twodrunkpodcast/
About our Guest:
The Two Drunk Accountants is a weekly small business podcast that dispels the myths and mysteries of running a small business over a lovely beverage. Hosts Dan Osborne and Tim Garth are accountants based on the Central Coast on a quest to support, teach and help grow small businesses. On a daily bases this happens through their accounting firm CATS Accountants but once a week they get together and tackle hot topics like business planning and jobkeeper, interview guests in the industry and provides plenty of banter along the way.

Tuesday Sep 01, 2020
Tuesday Sep 01, 2020
Small Biz Matters – #174 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 1 September 2020
The road to small business success is dotted with the pitstops of life. Previous experiences, major milestones in your career, successes and failures in a former working life or maybe the success of failure of a former small business!
But with each of these comes important life lessons that help to build up the pallet of colours that create your small business success.
Some of those transitions are bigger leaps than the norm. Take for example today’s guest. Eric Peck from Swoop Aero who, in a former life was a Australian Air Force pilot. How could you possibly take such unique experiences from around the world and utilise those skills to create a small business? Well that’s exactly what Eric is here to share with us.
Welcome to the show Eric.
Topics we’ll be covering:
- Moving from piloting to the world of business — learnings, challenges and how his pilot experience spurred him on to tackle healthcare inequalities
- Transitioning from military to corporate culture - where to use the best of both worlds
- Why he decided to create a for-profit business and the impact he believes it has helped become more accountable as a result
- The mindset you need to be a for-proft business in a NFP world
- Business growth — going from zero to a global medical logistics network in three years
- The importance of creating a fully sustainable business — Swoop Aero’s drones have a smaller carbon footprint than a bike
- The future of healthcare and how it can be improved through technology
To find out more go to their website: https://swoop.aero/
About our Guest & Swoop Aero
Swoop Aero transforms the way the world moves essential supplies and enables access to healthcare for millions across the world. Founded in 2017, this Australian born and bred company is bringing healthcare logistics into the 21st century by deploying two-way drone networks capable of delivering essential medical supplies to urban, rural and remote areas globally. Their managed air transport service provides access to the skies to ensure sustainable, safe and reliable provision of essential health supplies. Unmanned vehicles are at the heart of the next significant shift in supply chain logistics. From the UN to USAid and the Gates Foundation, they are trusted to create value by sustainably transforming health supply chains.

Tuesday Sep 01, 2020
Tuesday Sep 01, 2020
Small Biz Matters – #173 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 1 September 2020
Jobkeeper. JK. Stimulus. Handout. …. No matter how you describe it, it’s been a great illustration that we are living in the Lucky Country. Where else in the world has government been able to with one piece of legislation, simultaneously prop up the economy, maintain the employee/employer relationship, keep businesses alive and flush cash back into the broader economy?
But is it all good news? It is FAIR ? Is it EQUITABLE ? and what about those businesses we all know are being just plain dodgy? And another question; was COVID a missed opportunity where those businesses who were on the way out should have folded?
Joining us this week is financial frontline worker Nicole Lynch from Streamline Management who is now, like so many other BAS Agents a JobKeeper ninja. In just a few months these financial experts have navigated the JK legislation (often compared in its complexity to the GST which took months to roll out) and guided their small business clients through this minefield with finesse, expertise and just a little bit of hand-holding.
Welcome to the show Nicole!
Topics we’ll be covering:
- How do I get it?
- What is the criteria for the new 2.0 JK payments? Whole quarter rather than monthly sales downturn
- What’s changed compared to JK 1.0
- ... and what about that 1july employee change?
- What changes at the end of September?
- Retest turnover decline (ACTUAL not estimate)
- Test staff - fulltime vs part-time
- Stuff we don’t know about yet (changes on changes)
- Is it happening with the BAS?
- What are the traps for young players / bookkeeping DIYers?
- What happens to those doing it yourself? Many are not reporting, not testing correctly and not keeping records!
- What’s the ATO doing to claw back those who assumed they were eligible or just plain dodgy. What have they been doing to data match and what questions are they asking?
- When is an Eligible Business Participant not eligible?
- How have good BAS Agents such as yourself bailed out those DIYers. What’s involved in this process? (I just run! You got yourself into this mess, you need to call the ATO to fess up before they catch you)
- What about startups and those covered by the alternative testing for 2.0?
- Have you noticed which businesses/sectors of the small business economy have benefited more for jobkeeper in the past few months?
- Yes, those that are still trading are opting in (you need to be able to fund it for a whole month - not easy with no income), business with lots of staff need to have a good cash reserve to be able to pay ALL eligible staff before they are reimbursed
- It’s all about hanging onto employees who you still need to pay first
- As an adviser how to do if you think JK has helped the economy at large?
- The money is being spent – the younger generation is more likely to spend it.
- Or is it keeping the businesses alive which should probably go and get a JOB.
- Businesses need to be aware of insolvency protections and the impact JK will have on this.
- Generally JK legislation with all its trappings is a great example as to why it’s good to have a BAS agent on your side and already knows your business!
- BAS agents are doing a lot of these claims, they have access to industry professionals to help them, a business owner just doesn’t have access to the same info and support.
- BAS agents assist many of their clients run payroll - so they are in a great place to assist.
To find out more go to their website: https://www.streamlinemanagement.com.au
About our Guest:
Nicole Lynch is a co-founder and director of Streamline Management.
Nicole is a senior bookkeeper and has worked closely with countless businesses from differing industries over 20+ years – that’s plenty of experience in office administration and bookkeeping.
Nicole is our office Xero champion and loves helping small businesses make the switch from desktop to the cloud using connected business apps.
Nicole wears a lot of red!
About Streamline Management
We pride ourselves on our professional, confidential and personalised bookkeeping service. We are a small business, just like you, so you’ll never be just a number to us (pardon the pun!). Let’s put the fun back into your financial FUNdamentals!
Since 1997, our team of Australian based bookkeepers (we don’t and won’t offshore your work) use cloud technology to provide a seamless, continuous service. We will be there for you now; when you expand; and help you achieve your goals for your business. We offer bookkeeping & beyond.

Tuesday Aug 25, 2020
Tuesday Aug 25, 2020
Small Biz Matters – #172 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 25 August 2020
With a welcome influx of innovative startups into our small business community it is helpful for experienced small business owners and newbies to understand the Startup Support Landscape.
Your idea can be grown, collaborated with, mustered, incubated, and accelerated so with no many opportunities to choose from (and pay for) the scene can appear cluttered. Beware to the inexperienced charlatans claiming to understand what it means to be starting out, or have any inkling of what the path to growth looks like.
We need to have information to help our friends the startups and (insert descriptive text here)-Preneurs to navigate the brave new world.
So we’ve invited Caroline Lepron, the founder of several successful startups including Skoutli to share with us the good, the bad and the ugly experience that is the Start Up Support world.
Topics we’ll be covering:
- Tell us about the concept of Skoutli and how you got started
- It’s about the sharing economy sharing space
- Avoiding waste and going against the idea of single use items
- In our first company we found kitchen spaces to share at certain times of the day when they weren’t being used (such as evenings inside a lunchtime cafe)
- In what ways have small businesses been tapping into this concept of Skoutli?
- How do you think the gig economy is changing the economy as a whole?
- Allowing more people to share what they have
- Tell us about your experience in the Fishburners environment?
- What’s your best advice for startups when choosing your support program. What should tech startups be looking for in terms of support?
- What makes a good program? KNOW what phase your business is in, especially if you’re paying for the program
- What to avoid
- What overseas options are there - Austrade support - and what should you be prepared to do?
To find out more go to their website: www.skoutli.com
About our Guest:
Caroline is French and Australian. She discovered Australia 12 years ago for a 6months internship and never left! She is 35yo, Serial Entrepreneur, Mum of a 3yo girl. She loves traveling, food, extreme sports, she is a Kite Surfing Instructor, and she focused on creating a positive impact on earth! She is an expert in Marketplaces, her last one Cookitoo was about commercial kitchens. She soft launched Skoutli almost a year ago and just launched Skoutli properly! She loves helping entrepreneur and she particularly wants to help women entrepreneurs as she thinks that there are not enough of them.
Skoutli (www.skoutli.com) helps content creators (photographers /producers /influencers) to find locations for their next photoshoot. These sets are people home / environment /backyard/ vehicles that can be used for advertisements, social media posts, and movies. The way Skoutli is different from its competitors is that it offers location rentals by the room by the hour. The price is also different according to how many people come on the set to be fair for small and big teams. It’s possible to rent a yellow bathroom for 2hours, a modern kitchen for a full day or a swimming pool for 3hours!
Adventurous and passionate person. Highly motivated and positive thinking individual. Lived and studied in France, Mexico and Australia and was part of the Australian Landing Pad in SF for 3 months.

Tuesday Aug 18, 2020
Tuesday Aug 18, 2020
Small Biz Matters – #171 Providing the small business community with educational content and advocacy since 2014
with Alexi Boyd, broadcaster, advocate and small business owner.
Date: 18 August 2020
Despite the best intentions and our hard work at building relationships, sometimes it can all go to the proverbial. A dispute over an unpaid invoice, incomplete work, timing issues or workplace grievances can lead to your small business’ downfall.
We’re fearful of lawyers and the legal system perhaps because generally we worry about being in trouble. But the legal system can support you, protect your rights, and help you recoup losses and income which is rightfully yours.
The role of the mediator is one which small businesses should familiarise themselves with. Crombie Pitts joins us this week to explain the role of mediation, how the small business commissioners’ offices supports and generally what the process is to resolve disputes.
Welcome to the show Crombie.
Topics we’ll be covering:
- As a small business owner can you give me some examples of how and why we might seek mediation in a small business dispute?
- What sort of legislation can they support you and your business
- What the difference between mediation and going to court?
- Parties come together at a time convenient for both
- Costs are lower and resolution is faster
- 80% success rate which you’re not guaranteed at court and you could have to pay costs too
- In a practical sense, how do mediators work with govt organisations like state based Small Business Commissioners
- Mediators are on a panel
- How does the process work?
- What to look for in a mediator
- Accreditation via National Mediation Standards Board
- Do both parties need to agree on a mediator?
- They can work across state boundaries and online
- What are the qualities you need to be a good mediator
- Fair, open ended questions, a professional
- What is the mediator’s role?
- The process…
- Do I need to have a lawyer at a mediation?
- What are my rights? What happens if it fails in private and commissioner settings?
To find out more go to their website: www.cpmediations.com
About our Guest:
Crombie Pitts from CP Mediations is a National Accredited Mediator and Licensed Real Estate Agent. He has over 30 years commercial experience in senior roles within the property industry. He is married with one 21 year old son and a labrador called Roxy! Originally from the UK, Crombie and his family have now been living in the northern beaches for 15 years. He is a volunteer with Warringah Rugby Club.